Quote from: holydarkness on April 27, 2023, 10:27:02 PM

Quote from: logfiles on April 27, 2023, 09:36:03 PM

Quote from: Poika5 on April 27, 2023, 01:07:41 PM

Here's the case summary from CasinoGuru:
https://i.imgur.com/2CIhimf.png

Massive props to CG. This case was a trainwreck, but they did a great job.

In other words, TrustDice lied that OP submitted to them fake documents. I think people should take not of this.

And I saw similar cases of other people complaining that their accounts were blocked because they submitted "fake documents"

What are the chances that this might be an excuse to get hold of their money, like it was in OP's case. I don't think I can Trust this Trustdice casino. The risk management team need to stop making false claims.

The problem lies deeper than simply lying about OP submitting fake document, this said document were sent by TD to CG as per the mediator request and verified that it was fake, they probably not expecting the mediator to double verify by giving OP chance to prove the legitimacy of the document by sending another one, from OP's own side, which later proven to be untampered.

Question: who tampered the first document, then? The document received by CG from TD is proven to be tampered. I can't imagine OP would be so bored and have way too many free time at hand that he decided to send a fake document so he can take a lengthy and exhausting procedure.

The massive props is to the mediator, Nikolas who had the initiative to ask evidences from both sides.

If, by any chance you're reading this, Nikolas B. of Casino Guru, I tipped my hat to you.

I think that it is site strategy, with fake reason block players and do not pay.
I do not have any reason to make fake document, if i have real passport.