With the correct set of data and training, it easily can. AI is pretty good with processing questions and providing answers based on that, have you used ChatGPT? If you did, you should know how it works and if it's implemented in a support chat and is trained with all the answers and data available for the casino, it can easily provide answers to questions.
And if there are questions that are not answerable by AI, they should be forwarded to a human operator. Most of the time in customer service, the questions are repetitive and almost are solvable with one solution and AI is pretty good with spinning the same text in different ways.
The chatgpt is a tool that can be given at any time to find answers to many things that we cannot do very quickly, calculations and things like that, in a game like dice where the AI can have that statistics could give us an answer to bet or how you could define what would be the number that will give, if it is lower or higher, we can use the AI in that way, but if a person wants to be given answers on how to play, it is not what will achieve, but quite the opposite, it will tell you that it cannot and that it was not programmed for it.
The enthusiasm over AI, specifically ChatGPT, is going too far, without a doubt it is a useful tool and given enough time it will become more refined as years go by.
But this particular kind of AI will never be able to give specific predictions about games or predict the next number on the roulette, and even if it could I doubt the developers behind it would like for their software to be used in this way, as if someone were to lose a lot of money by following those predictions this could create a lot of bad publicity for them.
You are just reasonable with this, many had indicated that they want AI to predict trading and games for them, how could this ever be possible to cry out loud? It pains me for the naivety of people as though they are lame in thinking, AI is good for what it could do, but not interfering with something that can illegally make money for the users, it's not possible. Like gambling, the system's algorithm is with the house and I believe AI will never hack it, it can only try to play intelligence, but such can't still work against what is wired to mainly favour the house.
My advice for gamblers like me is to have a strategy and gambling pattern and be sure to wait patiently for your lucky days.