Quote from: JeromeTash on Today at 11:30:37 AM

Quote from: nickess on May 02, 2023, 04:57:37 AM

Hi, I got my money back guys. Thank you for help

Good to know that you got back your money, though they really made you to go through the pain of having to wait for a good number of months without proper explanation.
I will be removing the negative feedback and changing it to neutral for future reference

I agree with the negative feedback if only they addressed this issue in a short period of time like one month or earlier, they can request to take away all the negative feedback but five months is questionable, do they have a plan to come back here and promote their casino so they clear this complaint, they should have a reasonable explanation for the long wait.
There should be a time frame to resolve the issue, either they mark the players violating their terms, of course, they should show proof, or they prioritize the issue and pay their players what they owe to him.