Quote from: SirJohnVonSlotty on Today at 03:11:50 AM

Quote from: TwitchySeal on May 04, 2023, 06:53:08 PM

Just a reminder to everyone that's trying to defend Coinplay for some odd reason:

Coinplay agreed to use askgamblers to arbitrate.

Askgamblers ruled against Coinplay.

Coinplay did not pay and ghosted.

There is absolutely no reason that Coinplay deserves any benefit of doubt in this situation.

I'm not defending Coinplay, in my eyes this ended up as a good lesson for both sides. Coinplay got slapped by the internet for not dealing with the issue, the player got their deposit back (regardless if they did or did not try to play the system)

What I'm trying to do though is figure out for my self what actually happened here, and it seems there's more to it.

#1. We have a Dutch player, who shouldn't be playing outside of his country, actively playing on several brands outside of his country.
#2. That player won a larger amount through activity on several accounts, and triggered the abuser matrix.
#3. That same player got reported that he was playing with different accounts, arbitrage and so on.
#4. The operator didn't want to argue, refunded his deposit and closed his account.
#5. Even if the player could manage to somehow prove that he wasn't abusing the operator and remove all the smoke surrounding him, if KYC would be asked for, he would fail it and again only get the deposit back.

In my eyes this is not a scam situation, since the deposit was refunded, and the wins (operators money) was confiscated because of irregularities.

On the other side we have the operator, Coinplay, who just doesn't want to deal with this thing and assign resources to argue with the player publicly, so they kinda do deserve the flag as a lesson and I would definitely keep this thread alive.

At the same time, I want to note that operators sometimes get numb on this type of situations, just open up TrustPilot and type in any reputable casino, you'll see tons of 1 star reviews claiming "scam", and no one responds to them because it just costs too much resources to explain to TrustPilot how the scam went, especially when you're dealing with a user that aims to destroy you in any way possible. We had these situations on brands like Betsafe and Bet365 on a daily basis and it was hard to deal with it individually.

Quote from: TwitchySeal on May 04, 2023, 06:53:08 PM

Curacao itself is a joke when it comes to gaming licenses and judging by the email he got, Antillephone is as well. I know, big changes are supposedly in the works, but the only memorable action I've ever seen Curacao take is to defend 1xbit, the longest running scam casino, after they were forced into bankruptcy, and attack the one who investigated them. I don't think it's a coincidence that Coinplay is very likely a 1xbit franchise.

My experience is different, and if there wouldn't be for regulators, you would be playing rouge games with rouge payment providers, with scams going left and right. I am not familiar with what happened with 1xbit though, but I'll research it.

Quote from: GekkeBelg on May 04, 2023, 11:20:44 PM

I am not allowed to say that Antillephone is a horrible licensor when they simply pass on lies from the casino they licensed? And when I ask about clarification about those lies they ignore me....coincidence huh?

No, I was not KYC verified. My passport is Dutch and my driving license is German but that is not the issue here.

You're allowed to say whatever you want, but the way you say it will either go in to your favor or against it. If you look at all my posts in your thread you'll see that I was just looking to discuss the situation, I'm not personally attacking you or claim that Coinplay did the right thing.

What the hell is going on here? Your post is so full of nonsense that I don't even know where to start.
A Dutch player who shouldn't be playing outside of his country? What does the country of birth have to do with this? I have been living in Germany for 17 years!
I won a large amount through activity on several accounts? Several? I only have one account.
I did not do any arbitrage. Coinplay never mentioned this either.
If KYC would be asked, I would fail?? Why? I am living in a perfectly legal country which is not forbidden in the Coinplay terms and have a driving license and utility bills from there.