As op had stated submitted his KYC document and still the casino had not confirm it. He will need to wait for for more time for it to be confirmed than thinking that the casino is a scam. That is it the we can tell whether a casino is a scam or not. At least waiting for some time will be okay than thinking that they have taken all your money.
Well yes, that is very easy to say, but it is another thing to be inside with the problem, if OP needs to get the money quickly, he needs his case to be Attended to as Urgently as possible, otherwise something has to be done Urgent to be able to attend to you, I have been in those situations and the worst thing they can tell you is to wait and be patient, that kind of makes the person get Annoyed and get angry at the casino, and sometimes the Support agents are the ones who They are to blame for that,that's why the support in a casino the more humans than AI there are to serve, the better.
the KYC process shouldn't take long unless the casino is big and there are lots of user requests completing KYC, but it would be a question if a small casino processing KYC takes up to weeks it's confirmed it's fraud because small casinos don't have many active gamblers so there aren't many KYC requests, so obviously it's very weird if they process it slow better leave it or raise the case on this forum if they are active on forums have ANN threads.
I prefer to avoid new and small casinos because I know it's not a safe place to gamble unless it's just for fun, so don't go near the slow response from their service support because the potential for fraud can be seen in the way they serve customers.
Well, the kyc can wait, it may not be such a problem,but in a case where they withhold the withdrawal it is something that bothers you, because what is the only thing you look for in a casino? Yes, play, have fun, but if you win,the most logical thing for the person is to withdraw their winnings, because at least I like to see and feel what I win, whether it's buying what I like,going traveling,spending it on me family, whatever, but to feel what I won, then if you get the illusion and win because you were lucky, and they deny you that you can't do Anything,but wait and wait and have that trick is what is not Acceptable.