Hi, updating the thread with recent development. Razer finally replied to my PM yesterday evening informing me that --more or less-- he'll escalate the issue to the support team. Hopefully OP will hear from them about video verification soon. Meanwhile, I'll change the negative feedback to a neutral one as the purpose of the tag was never to left a bad verdict to Razer or Rollbit, and more to catch their attention, which already achieved.

OP, please update us accordingly if you've heard from them and have the video convo scheduled and/or the issie cleared.

my apologies for not being able to update the thread sooner, the instance I got the PM, I was AFK almost all day yesterday