Quote from: Eternad on May 12, 2023, 04:07:09 PM

Quote from: droidd on May 11, 2023, 11:22:49 PM

Old complaint, sorry for the misunderstanding. It's just strange that blackjack.fun blocked access to my account right after the KYC request - all I could see was the "KYC blah blah blah" notification, so I couldn't even take a screenshot of my balance. This has never happened to me at any other casino.

Your account is not blocked but temporarily disabled since it's under KYC verification. Although another casino allows you to still use your account when in KYC verification state but still you can do anything inside aside from browsing. This is a standard procedure of the casino for all the players that undergoing KYC verification and not only your case.

Quote from: droidd on May 11, 2023, 11:22:49 PM

btw my total winnings are only about $400, and I was still required to go through KYC Grin

400$ profit is already huge also it's not about the amount but on what you do to get it. Blackjack.fun recently attacked by cheaters that play specific games and manage to win consecutive profits. They are just making sure that their games are not abused just like before. Stirring the issue will not gonna give you more profit are change the outcome of your case. Just trust the team since they are here for a long time with good reputation.

I absolutely cannot agree with what you wrote. I played a game of blackjack called 'Relax' on Black Jack Fun. Initially, I lost all my investment in 'Relax', but due to their bonuses and refunds, I managed to recover about 60 USDT, which is when my luck turned around and I won "huge" amount fo 450 USDT. However, when I tried to withdraw my 450 USD winnings, they asked me for KYC verification. I complied, but since then, I have been unable to log in. Please refer to the attached image for details.

In hindsight, I regret promoting BJF on a private forum, where I praised the 'Relax' blackjack game for its user-friendly nature, especially for beginners, due to its display of basic strategies. Some members heeded my recommendation and played the game. To the best of my knowledge, none of those who successfully earned bonus money received any payout. Therefore, it seems that the casino doesn't pay out when you win. I wonder why anyone would want to gamble at such a casino.

I cannot fathom how any of us could possibly cheat at 'Relax'. I would like to invite the Black Jack Fun staff to inform me about the conclusion of the investigation concerning 'Relax', since quite some time has passed since then.

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