However, if you did something wrong then they are going to keep that money and in order to be able to see that, they have to halt the actions of that account first, check it, and figure out what's wrong, and they will tell the customer what was the abuse they did and just keep the money. That's how it is in every casino.
When they find something suspicious in your account they will block it so the first thing is you can't withdraw the amount from your account because it's the first step the scammers will do after cheating.Then they investigate the matter and if found you on the right side after all the verification and you can also withdraw after that.