Quote from: dwyane36 on May 18, 2023, 07:10:40 PM

Quote from: Rigon on May 18, 2023, 02:11:35 PM

I am a BFG holder. I have about 10k+ BFG. A few days ago my mobile turned off automatically. I had google 2FA enabled on my Betfury account. After repairing the mobile, I see that everything has been deleted. I have not recorded my google 2fa private anywhere. Right now I can't access my Betfury account. I tried to contact the team many times but failed. I am currently requesting the team to remove google 2FA from my account. So that I can access my account.

It's worth noting that Google updated its 2fa app in April and added a sync feature. As I understand it, this feature lets users do cloud backups and sync 2fa codes with their Google accounts. Do you have this feature enabled in your app? If so, you'll be able to get access to your codes. Otherwise, you will have to solve this problem only through Betfury support.
By the way, you can also try to write to the Betfury telegram group. Maybe the community managers will be more responsive, and you'll get some kind of response from them.

I really didn't know, but I'm checking my gopogle authenticator and it doesn't give me the option to save it in the cloud through my email, maybe I think I should uninstall and reinstall the app? but I don't dare yet, I prefer to keep saving the QR code to be able to access at any time, however, this type of problem happened to me a long time ago in an exchange, I exposed my entire case, they asked me for KYC with great intensity, I was able to do it and they managed to reset my account and I was able to go back and do everything, from my password to the authenticator, I believe that Betfury in their support can solve that, they have the ability and moral obligation to do so, so that this customer does not get lost, apart from serving him quickly.