I am a BFG holder. I have about 10k+ BFG. A few days ago my mobile turned off automatically. I had google 2FA enabled on my Betfury account. After repairing the mobile, I see that everything has been deleted. I have not recorded my google 2fa private anywhere. Right now I can't access my Betfury account. I tried to contact the team many times but failed. I am currently requesting the team to remove google 2FA from my account. So that I can access my account.
How long have you been waiting after contacting them?
I think you should give them so time or a few days to respond on the best course of action, but I think after some investigation and perhaps making you do some KYC verification. Your account is likely going to be unlocked.
Lastly, avoid using Google Authenticator, there are far better Authenticators.I think this is the very first time I am coming across someone advising against using Google authenticator , why exactly is good authenticator not good, I personally have been using it for as far as I can remember, maybe since 3 or 4 years ago, I've never encountered any issue of any kind, so I am very curious to know exactly why you are advising against using google authenticator, and what other better authenticators do you recommend.?.