Quote from: littleBTC on May 24, 2023, 11:58:15 PM

Quote from: Rollbit Razer on May 24, 2023, 10:47:28 PM

Quote from: littleBTC on May 23, 2023, 09:34:42 PM

Hey,

so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R

I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.

Not used any special bonus, referral code or antyhing else, besides the internal standard ones.

So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.

Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.

I would really really appreciate any help from the community or even better the rollbit team here.

Thanks a lot!

PS: Sorry forgot to mention, that rollbit asked me for KYC yesterday and I verified and also got "approved" then.
But yet we are here in this weird situation :/

Hey there,

Thanks for posting this and giving us a chance to reply publicly.

As you've been told numerous times via our support already, you just have to be truthful about the other accounts you have on Rollbit.

On our side, we can see multiple, very obvious links to alternative accounts. Yet, you continue to attempt to deceive our support and now the members of this forum by stating you have no other accounts.

For additional context, the alternative accounts we found linked to this player are limited on our sportsbook. Therefore, opening further accounts on Rollbit would be problematic as it's often done to circumvent the limits set by our provider.

We suspect this is why the player insists they have no other accounts, despite the strong links to other accounts.

We're most happy to resolve the situation, but we can only do so if you're willing to be honest with us. Please follow up on the active support ticket you have when ready.

Thanks,
Razer

Hey Razer,

first of all, thanks for your detailed answer here and taking my account issues serious, because for me, this is a lot of money.

As wished, I have just send you another detailed message via the live chat on rollbit to solve this together asap.

For transparency reasons, I will also do a follow up here, once I get an answer and we come to a solution.

Thanks!

If Rollbit is saying you have multiple accounts, then I believe they must have some credible evidence to back that claim up, and if they are also saying that acceptance of the fact that you have multiple account is what it will take for the issue to be resolved amicably, then I suggest you just accept, apologize and make them understand how it's a mistake, and promise never to operate their casino with multiple account again, I trust that doing this will put this issue behind and you can withdraw your money like you've always done before, there is no need arguing and prolonging matters, Rollbit is a reputable casino, and they have spent years building their reputation, they wouldnt want to jeopardize their hand work and business for such a tiny amount of money.