Quote from: elegigglebets on May 23, 2023, 11:39:12 PM

Is there a representative of blackjack.fun I can dm? I was asked for KYC when I tried to withdraw and I sent all the required documents. Now when I try to access the website, I only get this message :

''Your information has been successfully sent. Please wait while one of our admins verifies the data. We will reach out as soon as possible.''

It has been 7 days now. A bit concerning as I'm not allowed to access my account on the website, see my remaining balance or transactions/bets made, only this message appears. Usually when you are asked for KYC, you are still allowed to place bets and see your account activity, this is the first time I see this ever on a bookmaker.

Create a support ticket on their discord channel https://discord.gg/JTPYPbq72m or email them for follow up on your KYC procedure @ info@blackjack.fun.

KYC normally take a week or 2 based on my experience on doing same procedure. Being unable to access the access during the verification times is their standard procedure which many user including me request to be change long time ago to make sure user can use the chat during the process.

You should write your username here so that representative will take action quickly once they read your query because they are not active here 24/7.