Quote from: dimonstration on Today at 05:31:14 PM

Quote from: zuzie on Today at 04:40:02 PM

Quote from: dimonstration on Today at 11:33:32 AM

Does your concern already addressed because I can chat the admin for you to get update about your concern since I’m playing on the casino every other day. I ‘m enjoying my conversation with admin Aria since she is very helpful to all my concerns regarding the casino. I think she can help you to speed up the process because my KYC verification process less days than yours when I bring my concern to her.

Seriously speaking, The increase of user having KYC problem here in the forum is growing rapidly.

A problem like this has been around for a long time they always need more time when processing KYC even players like @xGennady experienced it last year
it cannot be denied that it is one of the weaknesses in blackjack.fun but usually they are fair and transparency can still be relied upon here
and admin Aria is actually not the main support team he only has access to the main support team so that sometimes he helps to deliver a complaint ticket.

Yep. But since she has contact with the main devs, The process might speed up since he will update the devs about the urgency of the said issue. I report a lot of pending withdrawals and my very own KYC to her. All solved right after I passed it to her which means her presence has an impact at all since she is working with the devs. Unless its weekends which typically the devs are offline.

And I think a serious business should have a dev team that is online even on weekends, I believe a gambling company as big as blackjack should have much more than 1 or 2 devs, they could do a shifting mostly on weekend where one dev could be online for some time, then leave and another dev replace him or her, this ways, customers would not have to be stranded and frustrated about dev not solving their problems..

Most gamblers are active during weekends since there is no. Going work and every body is at home, weekend should be the time devs spend the most time online so they don't come on Monday to meet a sack load of opened support tickets.