Quote from: littleBTC on May 27, 2023, 10:36:58 PM

Quote from: littleBTC on May 26, 2023, 11:15:59 AM

Quote from: Rollbit Razer on May 24, 2023, 10:47:28 PM

Quote from: littleBTC on May 23, 2023, 09:34:42 PM

Hey,

so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R

I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.

Not used any special bonus, referral code or antyhing else, besides the internal standard ones.

So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.

Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.

I would really really appreciate any help from the community or even better the rollbit team here.

Thanks a lot!

PS: Sorry forgot to mention, that rollbit asked me for KYC yesterday and I verified and also got "approved" then.
But yet we are here in this weird situation :/

Hey there,

Thanks for posting this and giving us a chance to reply publicly.

As you've been told numerous times via our support already, you just have to be truthful about the other accounts you have on Rollbit.

On our side, we can see multiple, very obvious links to alternative accounts. Yet, you continue to attempt to deceive our support and now the members of this forum by stating you have no other accounts.

For additional context, the alternative accounts we found linked to this player are limited on our sportsbook. Therefore, opening further accounts on Rollbit would be problematic as it's often done to circumvent the limits set by our provider.

We suspect this is why the player insists they have no other accounts, despite the strong links to other accounts.

We're most happy to resolve the situation, but we can only do so if you're willing to be honest with us. Please follow up on the active support ticket you have when ready.

Thanks,
Razer

Hey bitcointalk-community,
Hey Razer,

I am still waiting for over 48h now on any answer from you or the support team, I have been just ignored until now...really not nice to left alone like this :/

Can you please check it and get back to me, so we can finally come to a solution?

Happy to share it also here within the community then!

Thanks

Hey bitcointalk-community,
Hey Razer,

unfortunately still not any reply by rollbit, neither here, via livechat or officialy by email :/

This is really annoying now...is this standard?

Hey just a quick update, unfortunately still nothing...after 1 week I am waiting and waiting...for transparancy reasons ecnlosed also at least my new messages to the support live chat...I have also send 2 official emails out, nothing.

Is that what is called "Support"? Undecided

Previous live chat with the support as already posted:
https://imgur.com/a/TQlVFZ5

Here are my follow up messages:
https://imgur.com/a/W3Kxpvn

So please tell me what to do guys? Huh

Thank you very much again for all the support here Kiss