Quote from: IGambleBig on May 30, 2023, 10:34:36 PM

Hello,

I would like to share my Duelbits experience with you.
Made a deposit of around 8.1k USD a couple of days ago, credited on my account directly.
Afterwards placed a total of 11 bets on French Open moneyline and set markets, all bets between 4k-8k USD stake.

I checked my mail account after the last bet (which was a 6k loosing bet) and got a message from Duelbits, that "betting restrictions will be applied to any future bets placed."
Furthermore, my account "will no longer be eligible to partake in any Sportsbook promitions or receive any bonuses in relation to the Sportsbook".

At this point in time, my balance as around 7k USD, so I was actually overall in red.
As I did not want to continue betting with them, I wanted to withdraw my money (and as promoted by them - those withdrawals are instant).

I don't understand precisely your balance history. You said you made a deposit of 8.1K USD and lose 6K on one of your bets which means you only have 2K on your balance when your account is restricted. Do you gain some huge win to recover some loses to make your balance at 7K before your account is restricted?

Quote from: IGambleBig on May 30, 2023, 10:34:36 PM

They asked me to do document + face KYC which is what I have done now but really not expected by a company pomoting itself with "instant withdrawals".
They will now need 48 hours to check my documents before proceeding with my withdraw request.

Overall pretty bad experience with them, strongly not recommending using them.
Keeping you updated regarding my progress.

It's no brainer that the instant withdrawal feature is a regular account without any issue. You probably using promotion too much regardless of whether you are still down on your bankroll. I hope Duelbits will provide an explanation of how you violated the terms in detail. IIRC there's the same case like you in the past but you will surely recover your money once KYC verification is done since your account is just restricted on promotion.