I see the customer care is just a mess coupled with team not being specific on time and date to respond with their investigation result. I was wondering if they could release that kind of money to a winner if they truly have that financial strength to do so. OP, it is doubtful how this can be when without no much evidence back your accusations. Why not do a review on your complaint.
The question for you is, is there a casino that will provide ETA when processing KYC from its players? To be honest, I have never come across it because the support agent is only in charge of answering questions from users and there are other departments that will process KYC, withdrawals, and include inspections when there are suspicions about their players.
I doubt they don't have the ability to pay players who make withdrawals because Duelbits sponsors football clubs in the English premier league and of course, the value is bigger. So besides the Op being able to post in the scam accusations section, it is also hoped that he will be patient waiting for his complaint to be processed by the casino, if Op is still able to log into his account it could be better to also include evidence from his game history to strengthen existing evidence.