Quote from: aioc on Today at 09:56:20 AM

Quote from: astaroth81 on June 06, 2023, 02:45:21 AM

I've had my LB account for almost a year and used this casino many times without issue.

Today I deposited some funds, played a few games and began to lose so I tried to make a withdrawal.

I guess they didn't like that for some reason and flagged the withdrawal.

They gave me mixed reasons as to why from random checks to accessing the site from a restricted area which isn't true because if the IP is blocked the site will not even load.

Anyways, they are demanding kyc and I refuse so they will close my account

Your post is incomplete did you hit the wagering requirement, if so you can withdraw but if they ask you to do KYC, you should if there is a KYC requirement in their terms, they have a reason why they asked you for KYC, I have not heard or read about this casino but I cannot categorize this as a legit complaint.

You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.

OP gave room for the casino to do their deed. If OP had initially agreed to the kyc that would have given him a good stand to fight the battle to making sure he gets his funds back irrespective of what the situation maybe but since he rejected a kyc offer, the casino took advantage of it to carrying out their actions on blocking or suspending his account and lastly, I do not think this has to do with country or IP restriction then if so it means OP has been using a vpn to access the site and possibly forgot to do so and upon discovering it, they used it as a bait for OP by blocking op account.