this is one of the things gambling sites do that I hate. A lot of them fail to properly communicate with their gamblers that are experiencing some issues with their gambling site.
Not just you, I believe every user hates this with passion, and it's not an issue peculiar to gambling casinos alone, almost every company based on the internet have issue with customer service, and I think this is one of the reason why having a responsive customer care service have become one of the qualities of a good platform, and one some platform use as a means of marketing themselves.
On a normal day, a responsive customer care service is supposed to be a basic feature and a right to the customer, but unfortunately, online platforms have made it look like they are doing the customer a favor when they respond to issues fast.