I’ve begun contacting and fixing our small S17 series customers.
How long have those S17 gears been sitting in ASIC Master's warehouse? also, what measures did ASIC Master take to ensure the same long waits don't happen again? gaining trust is pretty difficult.
I understand you are not the owner nor the salesperson for ASIC Master, and you are doing a great job keeping forum members up to date, I do appreciate all the work you do here.
After it was clear there was no future and the monotony of warranty repair had worn me down, I quit ASIC Master. After the treatment I received for not spending more time on our new paying customer, there was simply no reason to stay. I decades of being an electronics technician I have never been told to stop speaking to a customer. This is when I learned what a hobby business was. Now I am a freelance ASIC repair instructor who does repair only on the side. I can be found on LinkedIn.
To answer your question, I don't know. Many may have been there since before I began Feb2022, for a year I didn't pay attention to the S&R desk.
Regards,
Maestro Juergen