Quote from: slapper on Today at 05:59:04 AM

Quote from: Learn Bitcoin on June 08, 2023, 03:25:02 PM

Quote from: Blizzer3 on June 08, 2023, 09:49:17 AM

100% agree with you.
made a withdraw request yesterday and its been over 24h now and still not approved or anything...
And the support isnt even replying today...
And the amount was only 50 USD.

This is not the first time someone saying their support is not answering. I have seen a similar complaint before against Crashino.com. I am not sure why you don't prioritize this as the most important thing for a casino. At first, Taking 24 Hours a withdrawal from a crypto casino is like a nightmare. People use crypto casinos because of the speed of the transaction. They are saying they take 24 hours. But when they take more than that and their support does not answer. Imagine how frustrating this could be. Moreover, I don't think all their live support agents are fluent in English. They take ages to reply. They answer each question every five minutes. Look like they translate what are you saying and then write their answer and translate it again.

Yikes, mate! What a digital roller coaster ride you seem to be on! It's quite a pickle, that a platform championing the speed of cryptocurrency transactions is stuck in the slow lane. Frankly, it's as if they're missing the whole point of using crypto in the first place!

Crypto casinos have to recognize that their raison d'etre - speed and convenience - cannot be compromised. What's the use of quick betting if you're twiddling your thumbs during the withdrawal process?

Also, not having a competent customer service is just bad form. It's like serving a great dinner, but leaving the dishes for the guests to wash. Good support should be the backbone of any online platform, especially when it comes to financial transactions. Maybe Crashino.com is using Google Translate instead of hiring fluent English speakers - quite the plot twist, isn't it?

Absolutely correct mate. Your ideology is really a good point but I wonder why they could jeopardize with their customer care service when they know fully well that it is an aspect of the casino that aids in building up the casino without much stress.
Every customer care has its role to play when it comes to customer relations, the way you attend to your customer determines if they would come back demanding or requesting for your services again. That is why it is good to have a competent person to handle such position so as to be lively when engaging with customers and not using of bots because if customers discovers that they are interacting with bots, they feel taken for granted and would be skeptical of such organization because there is every possibility that they might abscond with customers funds. And another issue with using bots is that there would hardly be any organic conversation between both parties and when it happens that money is involved, customers might likely pull out from such organization and term them a joke.