Very well spoken brother, the ability to comfortably relate to everyone in a calm and cool headed way is indeed a great skill and one that if well, nurtured and cared for, could make its bearer a king amongst men.
The op is indeed gift with such a quality, and I as well admire his level of patience, he is the type that does really well in jobs like customer care representative, or a P.A to a CEO of some big business or company, I will advice him to just keep it up, it is actually a good thing to always respond to customers, or potential customers, no matter how baseless their enquiry or argument appear to be.
That is a managerial quality because it has to be developed over to. Since responses to issues and setting a responsive standard of communication is one of the most effective tool for the marketing manager or the team representative, so I ain't say that the ops is gifted that is some how an abuse against ops efforts in developing such a managerial effective communication chanels&