How can you be saying this when you are holding OP money for 2 months now. Can you look yourself in the mirror and still make this comment?
If you don't have enough staff to run your business hire more people!
If someone is holding your entire business funds for 2 months and still tells you this shit you just typed will you feel good. I hope OP sues your ass well!
For 2 months! God have mercy on you!
I am unsure why you are raising this topic after a long time with useless views. The OP left his last comment on February 27, 2023; after that, we have no update on the status of this dispute. I am close to the assumption that the case is resolved because we would certainly have further insistence from the OP.
However, I will not bid here whether the case is resolved or not.
It is up to the CEX.io company to do something about the question of their support, and it has already been brought to their attention earlier that it is becoming symptomatic, where there are many complaints mainly related to disabling withdrawal and very slow problem resolving.