CEX.IO is a regulated crypto platform. Throughout our company’s history, effective and trustworthy collaboration with regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may check details at: cex.io/legal-security
as if we didn't understand each other very well. I did not cast any doubt on your legality as a crypto platform, I'm just stating what I've noticed as a frequent occurrence when it comes to your platform. users are waiting too long for direct answers and problem-solving from you.
in addition to this thread, here are two more recent examples that I saw on the last day.
Waiting reply 7 days
User id: up159022901
I finally got a reply after 7 days of waiting. Now that I replied I have once again been waiting another 7 days. I am so irritated at this point. I just want to get my funds off of this website and can't until my verification is approved.
https://www.reddit.com/r/cexio/comments/129ohnf/waiting_reply_7_days/Going on week three CEX.IO
It as been 3 weeks since funds were withheld from me by CEXIO. I turned in everything I've ask for, had little to no reply and now am being told they still have to review everything. I am asking nicely for the last time before this turn very ugly with my lawyer and my honest reviews I will be post everywhere. Please grant me my withdrawal.]
User ID up119981474
https://www.reddit.com/r/cex_io/comments/12acnad/going_on_week_three_cexio/if we often encounter such things, it triggers some warnings for using your platform. Otherwise, I am an early user of yours, personally, I have never had a problem with your platform (and at the moment I have some funds on my CEX.io account), but the practice of not responding to users for several weeks puts a big question mark next to your name.
I will emphasize again, many platforms do not even allow a deposit without KYC and thus avoid complications during the withdrawal process. you should seriously consider that policy.
It’s important to mention that the team always tries to improve the existing procedures and make them faster and smoother for the customers.
It seems that the team is not doing the best because the problem still exists.
We fully accept your point of view.
Please understand that, because we’re so very careful with our clients and their assets, our internal procedures require extra caution and scrutiny, which naturally requires more time. Make no mistake - we are slower than usual because we want to ensure no errors occur at any time. This is a natural process and one we are sure you can agree is logical. So, once again - patience is the only thing that can minimize stress and help speed things up. We assure you that our team is following operational procedures to the letter and that they are working on solving each request ASAP.