Hhampuz always stands there when needed and actually even if we are not calling Him about issues and cases ? as long as He is the one involved in advertising ? surely he will act accordingly because His reputation is also at stakes not unless he did not come towards that topic then yes lets call Him in PM.
for how many times that we have seen him directly contacting the team for whatever needed for response , and sometimes? the case is resolved without answering in the said thread because of fast action from the team and manager.
No, there's no relation between the project he managed with his reputation, but surely he will care and contact the support of the project in order to sustain the project for long term. There's no way a good project will avoid to answer and resolve the accusation or complaint toward them.
When there's an accusation created about a big casino by newbie, most of them are only fake accusation because the gambler broke the casino rules or he lose all of his money that he have gambled.
They respond to those who have some claim and showing some evidence otherwise there are many fake accusations against casino without any base just crying because they have lost the money so they won't respond to them and ignoring them is best option.