Quote from: Stakemeharder on Today at 11:22:55 AM

Quote from: holydarkness on Today at 08:55:57 AM

Quote from: Stakemeharder on Today at 06:34:05 AM

Ok I guess I will go to the licensor with this case thanks for the help.

Did Razer give any other insight to you on the matter or just to go make the case with licensor? I'm assuming no ADR or mediation was discussed?

You are correct, we're not discussing about ADR. Simplified, they're informing me that they can't comment further about your case due to security reason, but they're more than welcome you to escalate it to the licensor and they'll participate on it --as shown by the quoted PM above.

It might be wise to inform you, if you haven't know about it already, that decision made by licensor is final and that both parties should adhere to their ruling.

Ok do I just write out my case to that email? Should I go to the CEG site and find their complaint form? I do understand that this will be the final decision.

Uhh... I am not sure. I think the best approach will be to use the complaint form and see if the final step, or somewhere in between brought you to the aforementioned email address and/or you got a confirmation email from the said email address after your submission. You can always write to the email address provided by Razer and mentioned you submitted a form few days ago if you never heard anything from CEG after few days.

After all, this is what CEG wrote on their guidelines and rules of complaint submission:

Quote from: https://www.curacao-egaming.com/public-and-players/complaints-landing

[...]
CEG reserves the right to only accept complaints through this portal. If you do not follow our policy rules, CEG will not be able to help you; [...]

Quote from: Stakemeharder on Today at 11:22:55 AM

Seems like they could have said something like this from day one and saved everyone time. Why do they give me the run around?

Sorry for the questions I just want to make sure I do this right and follow procedure in case there is one.

To be fair, they've stand by their opinion from day one and make it clear. It was me and the community that encouraged you to the "run around" to make sure you exhausted every possible solution, as per the licensor's notice,

Quote from: https://www.curacao-egaming.com/public-and-players/complaints-landing

[...] You can only file a Complaint with CEG about the Complaint handling by the Operator, if you have made a serious attempt to resolve your dispute with the Operator and it did not work out. If this applies to you, please file your Complaint below.
[...]

So, I'll take the shares of blame for it if you feel pissed off by these delays.