Quote from: so98nn on Today at 06:37:54 PM

Quote from: Wapfika on Today at 11:38:07 AM

Quote from: wiss19 on Today at 08:42:23 AM

Quote from: babygun on June 26, 2023, 01:57:41 PM

Every casino will get a lot of claims every day but they always need to be checked as some are valid. It can help by posting a topic here if you don't get any more replies from the livechat and there is a representative from Duelbits active on the forum who can always look at the claims and get the issues resolved. Fake claims/reviews are a big problem for a lot of companies but I don't think that this will ever get better.

I think livechat would help everyone one way or another, it would be very unlikely for anyone to end up with no help at all from livechat. The reason why I am saying is that I have been here for a long time and never had a single situation when I didn't get any help from livechat.

Maybe you will not enjoy the answer you got, I can totally understand that because if the response is not what you like then you may not want to accept that and come here and ask the same question here as well, but more likely result will be someone from duelbits giving you the same answer here. I haven't seen a situation that wasn't solved by livechat and already given an answer, and person here giving another answer and solving the situation instead.

It depends on case/issue that you are involved. Live chat is really helpful on issue that involves general issue on the casino such us bonuses, deposit&withdrawal and other account problem but their authority is off limits on security problem especially when your account is flagged by security that result for account freeze. Using live chat on dealing with this kind of issue is irritating since they will just give you same general feedback to wait and be patient since they are not the department dealing with it directly.

But in most cases, Livechat is really very helpful for normal user encountering some minor issue on the casino. I think those problematic gamblers that abusing the casino bonus and terms are the only users that find live chat not very helpful at all.

I have not used Duelbit's live chat service or rather it was never required by me because everything is smooth on the website. I am not sure who does really get the issues and why? It could be that there are peeps who are using the website via VPN and are the top ones who end up using the casino's ticketing system a lot. I mean yes on a regular basis there might be many problems that occur to normal users but with the automation in the script, I don't know why it happens.

This is the same testimony I have my self, and not duelbits alone, I operate accounts on different casinos and rarely have I ever had to contact any customer care for any case or help.

And I think you are right, cus to me as well, one of the common reasons that causes gamblers to keep encountering problem upon problems is tied to the usage of VPN usage, and other vices that breaks the casino terms of service, if gamblers can learn to play by the rules, pretty sure they will rarely encounter problems that could require them reaching a customer rep for help.