It is very difficult to provide any better advice that this considering the current situation stormbounty finds himself in. The fact he has crossed the line as far as his choice of words are concerned is certainly not helping him. Now that he has managed to sign a message the best thing he can do is to wait a few days for Whirlwind to look in to the matter for him.
The previous days do not count but as he has signed a message, maybe it should start from now.
~snip~
and now comes the important part, your behavior is not helping, I understand that this money could be all you got, and it's so important for you to get it, but what do you get from calling them names and all that? it will only make things worse for you, after all, they could ignore everybody's opinion, don't bother with checking any signature, and simply stick to their rules which you have agreed upon before using their service, you lost your private key -- your funds are gone.
I suggest you edit your posts, take a deep breath, send the signed message to their email along with the letter of guarantee, and then wait a few days before posting anything.
Five days I didn’t get a reply, five days , I waited 5 days for customer support and still haven’t gotten a reply, 5 Days.