Quote from: holydarkness on July 02, 2023, 08:54:33 AM

Quote from: MegaAkker on July 01, 2023, 07:17:30 PM

Hello, I moved from the United States to Germany in February and have my residence permit since March. The document I uploaded clearly is from Germany, not USA.
I am not able to check anymore but it could indeed have been that my phone was on a US-connection (because I still have my old US phone membership and sometimes still use it to watch videos on my phone which require a US IP-address) while I was doing the verification. This was unintentional but I think it is a way too quick judgement to think that if a person 1 time (possibly) logs in from a US IP-address he or she immediately is from USA. As you can see in my account history all of my account activity was done from my German IP-address and no VPN was ever used.

As I said, I uploaded a legal German document as my ID, and if you want I can also provide you a recent German utility bill.

If you then verify that and let me log back in then I am satisfied with the outcome. After all now it seems my account disabling all comes down to a mistunderstanding.
Although I still find it strange that when I asked for the reason of the disabling, all I was told was "sportsbook abuse and we cannot tell you any more details" and now it turns out to be about being from a prohibited country.

So please contact me on my registered email and we will continue on from there.
If I get my money paid out I will ofcourse update this scam accusation and change it to resolved.

If you could help us better understand, are you a US citizen moving to Germany or are you a Deutsche who moved to US for some reason and currently moving back to Germany?

I am a German citizen