When problem show up some people immediately read the TOS which is bad action to do. They should read this while starting to register on their casino to avoid any issue and now this problem occur I think if I'm not wrong the accuser might be lose in this case since he violate the rules of the casino. But either way let see if there's settlement of the issue in good faith so that both parties can solve the issue and move on.
If you have signed up after agreeing to the all the terms mentioned there and raise concern afterwards how should they are responsible for it? They are not providing odds themselves and if they found it void they can cancel it but wait if they want to comment anything on the issue to provide better explanation.
If they just click the I understand button on TOS without reading it their complaints is irrelevant if they post something negative and try to destroy the casino reputation. We see something like that here and good thing that Rollbit always have an explanation to debunk this guys. This remind to other people to read the TOS this is always discussed in this forum so that they can save theirselves from any unwanted incidents where they didn't know that they already violate the rule of the particular casino.
Well, this is a common practice by people especially on other websites that pose no risk to them such as social medias, online shopping or any website that has a registration and sometimes people apply that habit of now reading the TOS in casinos. We know that it is important to read the TOS because it can save our funds by abiding the TOS and to avoid problems on the casinos. I noticed that new gamblers are the one who doesnt care about the TOS as they see it no harm, though we can't blame casinos for doing proper actions against those who don't abide the their TOS since their customers agreed to it.
Before I didn't give much importance to the Tos, but when I've had bad experiences, it's somewhat annoying to read so much, because one is curious and the adranline is 1000% to play, it has happened to me a lot that in the good ones I don't know read enough, some people don't, I didn't do it once and when I thought I had won enough I realized I had to make a big wager and that limited me because when I calculated what I had to do it wasn't enough , and what I did was try and I did not succeed, what I achieved was to lose my deposit and what I had won, that is why I was very angry, the coughs are important so that something like this does not happen.