Quote from: Stakemeharder on Today at 03:06:45 AM

Quote from: Rollbit Razer on July 01, 2023, 12:51:15 AM

Hey there,

Many thanks for submitting this and allowing us to further review your account.

I can see that your account was initially flagged to us by our sportsbook provider, Betby.

When an account is flagged in this manner, KYC is required from the account holder.

In this case, I can see that KYC was submitted from a United States IP address, for a United States citizen.

This resulted in the account being closed instantly as we're not licensed to operate within the United States.

This is made abundantly clear via our Terms & Conditions, in addition to the geographical blocks we have in place for the United States.

Considering your account was registered from Germany, it's our belief that our geographical blocks were circumvented to create the account in the first place.

I have instructed one of our support team members to follow up to your ticket to discuss the return of the remaining funds. Part of this process will involve validating the submitted KYC information.

We look forward to your cooperation!

Thanks,
Razer

Strange that you say when an account is flagged by your provider betby, that you request KYC from the account holder to proceed. You never even got that far with my case or even asked!

I know what OP is speaking of. If he has a phone such as T-mobile that gives unlimited international roaming, it would still show as US ip address on his phone even tho he is connected to network in germany. It is a strange thing that I have read about.

Residency can mean submitting proof of address in Germany, the US ID wouldn't matter as they don't care about citizenship rather where you actually live and are located.

And what is the difference between the USA and Germany. In Germany it is also prohibited and the site is subject to a sanction. but the user is not subject to a sanction. that is, the site violates the law, not the user, regardless of whether it is the USA or Germany