As you can see the customer support has said that you have to wait patiently also it's only estimated to take 6 months, I don't know what happened to your account so they have to investigate your account during that time, but I've seen cases too other previous ones are the same as you are in other casinos, but it doesn't take that long if all the investigations have been completed, the withdrawals are processed.

I hope you don't do something illegal and violate their TOS so they have to investigate your withdrawal for so long and it may take a while if it's a complicated case, but patience will be the key to your problem now or wait for someone from their team to reply to the complaint You are here.