Quote from: Martingaleboy on Today at 04:55:53 PM

Quote from: piebeyb on Today at 11:23:33 AM

Quote from: alipro on Today at 10:48:41 AM

It'd been 20 days since I made a 0.063ETH withdrawal.
Not yet recieved it.

The customer replied:
"Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience"

As you can see the customer support has said that you have to wait patiently also it's only estimated to take 6 months, I don't know what happened to your account so they have to investigate your account during that time, but I've seen cases too other previous ones are the same as you are in other casinos, but it doesn't take that long if all the investigations have been completed, the withdrawals are processed.

I hope you don't do something illegal and violate their TOS so they have to investigate your withdrawal for so long and it may take a while if it's a complicated case, but patience will be the key to your problem now or wait for someone from their team to reply to the complaint You are here. Wink

No its not okay 6 months. Its too long. Dont get at signature spammers talking about.

It’s really not okay as a player to wait that long because your money is unaccesible during the waiting time but this is the casino procedure on case like this so we don’t have a choice than wait because we allow them to do this way by agreeing on their ToS. 6 months is the common estimated time but it’s not always being maxed out to solve case.

Pressuring the casino to release the funds early will not gonna change the timeline for the result because they relying on the investigation team timeline to make a decision on his case.