Quote from: acroman08 on Today at 12:51:51 PM

Quote from: duelbits on July 03, 2023, 11:40:14 PM

-snip

I'm glad you guys are finally able to resolve this issue. congrats to the OP, I hope you can update us when you finally withdraw your funds.

I hope he is aware that he can now withdraw his funds, his last log-in here was 2 weeks ago and after he has withdrawn his funds he should change the title to resolve, it's good that this thing is settled it took a month, but compared to other casinos that sometimes took 2 to 4 months to resolve the cases

Quote from: HedgeFx on Today at 10:44:37 AM

Only a suggestion: next time start KYC from deposit and not when customers ask to withdraw winnings

while this could resolve issues like this, this could also deter gamblers from registering on their gambling site. registering without doing KYC upon registration is very tempting to a lot of gamblers. unless Duelbits is willing to take that possible loss, I don't think KYC upon registration will happen.

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So far none of the big names in the industry ask for KYC upon registration because they know that not all gamblers will and can play with a huge amount and some of them will register to only check the casinos' interface, I agree with you that its a disadvantage for both parties