Quote from: hugeblack on Today at 09:50:45 AM

Can you ask them about the period in which they imposed a $1,000 limit, is it the last 3 months, 6 months, a year, or the total deposits since the date the account was created?
Why they didn't show the remaining amount? for example, you withdrew 700 dollars, you have 300 dollars left, please complete KYC L2 to increase the withdrawal limits.

Answers received:

My question:

Quote

As I understand it, the $1000 limit is calculated from the moment of account registration? And if long before the introduction of this rule I made conclusions for much larger amounts, then I have already exhausted my limit?
If this is so, then it is very bad that I need to receive such information through technical support, why not inform about the current personal limit in the exchange account?

Support response:

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Yes that's right. This limit is taken into account from the moment of registration of the account.
Please let me know that we have adjusted the limits for our KYC levels, including the withdrawal and deposit limits for the first verification level, to comply with regulatory standards and regulations for a secure trading environment on our exchange. Also, since we are a centralized exchange, this was done to comply with the requirements of financial regulators.
You can unlock higher withdrawal limits and access more features on our platform by completing Level 2 KYC verification.
We are sincerely sorry that you experienced such difficulties, however, this is a necessary process to improve the security of the exchange.
Also, you can always check your limit on the withdrawal/deposit page, when choosing a token and a network. Under the amount line there will be a footnote with your limit.
In the future, we will try to inform users in advance, and take note of your remark.
Thank you for your understanding!
If you have any additional questions, we will be happy to help you.
Have a nice day!

That is, it does not matter when you registered, yesterday or 5 years ago. The $1000 limit is calculated from the moment you register your account, excluding past transactions. Therefore, before making a deposit, you need to log into your account and then go to the page https://www.okx.com/balance/withdrawal and get acquainted with your current situation with limits:

This is your current limit. As for the situation that hugeblack faced, they regret it and will try to inform their customers more carefully in the future.