Quote from: Wapfika on Today at 12:32:39 PM

Quote from: Haunebu on Today at 12:10:12 PM

Quote from: FatFork on Today at 11:59:17 AM

Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)

Blackjack.fun needs to improve their customer service speed drastically if they wish to stay relevant in the ever evolving crypto gambling world. They should have resolved this particular issue within a week or 10 days max.

A site's reputation depends heavily on its customer service speed. The silver lining is that op got his funds back as you mentioned.

Agree on this. Blackjack.fun support has normal speed for solving cases to be honest, They are just slow on receiving and acknowledging concerns which might be the reason why issues is always delayed to resolve. They remove their live support feature which is their most impressive update before. Now it’s very hard to contact any support since they are not always online while email concern is very late to get a response.

Honestly, it is weird a casino would removed such important feature off their customer service options...
Perhaps they are running low on positions for managers and customer support agents? Because waiting over 6 months for a response on money one owns in a casino sound unacceptable to me.

This problem OP is describing sounds like something which was to be solved in a week at most.