Either you have the software wallet or the hardware wallet none of it must go missing remember to keep it somewhere safe as one that didn't know of it might want to misuse it upon seeing it.
Software wallets are not physical devices like hardware wallets, with software wallets you just have to download the wallet software on your mobile or desktop device and run it, it is hardware wallets that holds your keys in a physical device. With either of them though you have to back up your seed phrase in more than one secure location.
While I am unfamiliar with the Safepal wallet, it appears to have earned trust among lists of hardware wallets.
No, Safepal wallet hasn't earned the trust of the community, it is not a recommended hardware wallet to buy.