The picture looks like S1, which is a little cheaper than what you first ordered (Trezor). But I would not consider it foolishness like you have tagged it, but I will say it's being more careful in order not to lose funds to scammers. A lot of things are happening these days, and you never can tell when they are the ones trying to manipulate your order or the real custom. Be that as it may, it all ended up that you got your funds back and you have taken note of the approach that was used to reach out to you by the custom agents.
 
Congratulations on taking a step further in ways of protecting your Bitcoin holdings.
But according to this , Safepal hardware wallet review and opinions It's said to be that Safepal's hardware wallet is closed source, which could make it not as safe as it might seem to be unless the developers behind it could no one else could be able to read and verify the code to know what they are really up to in the background.