Quote from: acroman08 on Today at 04:05:58 PM

I am glad for your quick response to this thread after being informed about it and thank you for updating us and resolving the issue at hand.

Quote from: tabas on Today at 04:26:52 PM

Such a quick response from you guys.

The issue has been ongoing for over three months, though. It's only after OP made a scam accusation here that they acted swiftly. I wonder what happens to clients who don't bother opening a complaint here.

Quote from: tabas on Today at 04:26:52 PM

Nonetheless, good job on the forum Representative for speeding up the resolution of issues.
Did you guys do nothing about OP's account like banning him or he's still allowed to gamble with your platform? I remember some case with other casino that after releasing fund and the checking of situation of the account, they removed and banned the person.

The account was open. It was the withdrawal that was not being processed. In fact, one of the customer support agents told OP that he could still play/gamble with the funds in the platform if he wanted.