Such a quick response from you guys.
The issue has been ongoing for over three months, though. It's only after OP made a scam accusation here that they acted swiftly. I wonder what happens to clients who don't bother opening a complaint here.
You're right, I was overwhelmed when I saw the response yet forgotten that it took 3 months already for the investigation and resolve.
Did you guys do nothing about OP's account like banning him or he's still allowed to gamble with your platform? I remember some case with other casino that after releasing fund and the checking of situation of the account, they removed and banned the person.
The account was open. It was the withdrawal that was not being processed. In fact, one of the customer support agents told OP that he could still play/gamble with the funds in the platform if he wanted.
Ahh, usually with these cases that I've seen. They don't like such complains coming from the customers and after resolving the issue, they're closing down the accounts. So, everything has went well already and I agree that OP should now lock this topic as it's already resolved.