The people that have money stuck on the platform(who aren't scammers) can create flags if they wish and try to get support. There are also scam accusations that can be made(show actual proof you're being scammed, not just complaints where you cheated and cannot get paid). Betnomi isn't getting a free pass, people are just waiting for an explanation.
Surprisingly no one has created a scam accusation against Betnomi during this downtime. Even there is no complaints on Trustpilot about the stuck funds and their downtime. I can see only two open complaints against Betnomi on Casino Guru, where
one of those complaints is waiting to get replies from Betnomi team. Perhaps, most of the users waiting with a positive mindset that Betnomi will come back soon.