Quote from: Godzilliy on July 18, 2023, 10:08:55 AM

Fortunejack brings information to you - due to technical problems, withdrawal via the USDT-TRC20 network are temporarily not working !!! Please use an alternative network! Thanks for understanding!
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Fortunejack, that's the kind of warning I'd like to hear from you in any form.

But instead, you seem to be delaying the payout on purpose! Are your chat workers unaware of this issue??? Why do they answer me that I would have to wait a little more, that network confirmation or something like that is needed. Transfers in the usdt-trc20 network happen almost instantly(very fast) and it's stupid to hear this from your employees!
After I tell them that I have been waiting for a day, they answer me that they will send a request to the appropriate team and then this team will definitely answer me by mail. BUT THEY NEVER ANSWER!
Another day passes and I again write in the chat - where is my money Huh

And here I already say that I have been waiting for 2 days, that this is definitely not a network delay. That a request was sent to your team yesterday, but they never answered me! And finally I get the following answer - sorry, but now we have problems with payments to usdt-trc20, but the payment will definitely reach you within 24 hours!!!
I directly say in the chat that I do not believe your empty words! If you sent my payment, then give me the transaction ID. Now I get an answer that there are such direct problems with payments that we can’t even provide you with an ID now, but be sure that today the payment will definitely come, just wait.
Why should I believe again???
YOU could offer me to choose another network for payment and there would be no problems.

Fortunejack, please bring the information to your users and, most importantly, to your employees in the chat, that payments in USDT-TRC20 do not work for you now!
There is not even any problem here, another network is selected for the transaction and the payment arrives almost immediately, but your behavior in this situation is not clear =(

Hello

Firstly, We would like to apologize for the delay and the inconvenience we have caused. There has been a technical issue on our end with the TRON network which is the reason behind the delay.

This issue should be resolved by the end of the day and our support team will be contacting you. Thank you for reaching out to us, and once again we apologize for this.

- ADante