It is obvious betnomi behaved this way. If they did make a statement, possibly the medium through which the message was passed across was not strong enough because from the response i have read here it seems many people were not aware of it and that shows that there was a strong communication gap between the betnomi team and their client which is not good. However be the case, the did has been done and i believe they are trying their possibly best to remedy the situation as people who's funds are stuck are running out of patience and possibly calling the casino a scam which i believe if the time frame elongates or elapses without any positive response from the team, it would be assumed they did all these intentionally and that would attract flags and more of scam accusations against them and if there is any one making any accusations, they would have to provide an evidence before they would be given the attention they desired.
Communication and transparency are two of the most crucial aspects for a project or a platform to have with their community if they don't want their reputation to get ruined for any reason, if there is even a small issue, even if a bug is found which has disturbed a few players or customers, they should even make an announcement about that and let their community know that they do care about all the things happening so that their customers can have some confidence and more trust on them.
Betnomi is making the situation worst as time is passing, and this is going to ruin their reputation very badly, and I believe it has already started. There is always a limit to someone's patience, once that limit is crossed, one cannot be patient anymore and they will do what they think is right then, and their players will do that as well.