So I filed the complaint with CEG and they had to refer it to an operator as it was outside of their IP jurisdiction? It has been 2 and 1/2 weeks and nothing further has been sent to me.
[...]
[...]
Yes, Rollbit is not on CEG's jurisdiction and the search on their page will give an invalid result, because Rollbit is not on CEG.
I think I shared a small degree of blame here, because I didn't correct you when you mentioned CEG, and for that, I apologize. With so many cases raised and I read every day, it's hard to keep track which case is whom and about what, and which licensor is handling which casino, so on the latest replies, when you said CEG, I assumed you got that information from the previously mentioned and discussed matter on this thread, and thus didn't correct you or crosscheck your sentence with previously provided info.
But, to double check if I am the one who gave you a wrong info in the first place, I looked back into the thread and found out that I've actually give the correct licensor,
[...] As you seems to be on a deadend and would take any leads, only one that I can offer is perhaps asking their licensor to handle your dispute. Rollbit is with GamingCuracao. Mind that their findings will be considered as a final says and it could take weeks for them to clear the issue.
Razer has also provided the link to their licensor on the PM he exchanged with me,
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Edit: [this might be the end of it]
I exchanged couples of PM with Razer throughout the day, and he gave me permission to share the last of his reply to me, containing their stance for this case.
Hope this helps.
Edit: [this might be the end of it]
I exchanged couples of PM with Razer throughout the day, and he gave me permission to share the last of his reply to me, containing their stance for this case.
Hey there,
Appreciate you following up about this.
Please feel free to share our response here within the thread.
If OP wishes to send a complaint to our licensor, this can be done via complaints@gaming-curacao.com
Our team will respond promptly to such requests.
Thanks,
Razer
Appreciate you following up about this.
Please feel free to share our response here within the thread.
If OP wishes to send a complaint to our licensor, this can be done via complaints@gaming-curacao.com
Our team will respond promptly to such requests.
Thanks,
Razer
Hope this helps.
I once again apologize for the overlook that cost you weeks, it didn't registered to me that you misunderstood their master licensor and take your words for granted, thus not correcting you when you mentioned CEG and I even quoted the rules of raising disputes by CEG instead of GC. To summarize, yes CEG is not the license provider you want to contact for rollbit, it's GC, as shown on the Seal of Validation on their website.
