I have a similar situation. 18.07 put $24,000 + $14,035 for withdrawal. They said they were checking my account. Moreover, I have previously withdrawn larger amounts without any checks. I offered them to go through the KYC procedure, but they said it was not necessary yet. The situation is strange, but the project seems reliable to me. We are waiting together 
Oh wow, looks like there is a problem.
He is registered on the forum last January while this is his first post made in the forum. Seriously this just a coincidence that newbie posted same as issue as your for the first time in the forum? I knew that escalating the problem will make your issue solved quickly but finding support with same issue from a not credible user doesn’t change a thing to improve your case.
Contact Duelbits representative here in the forum through this link https://bitcointalk.org/index.php?action=profile;u=2859659 . He is online so he might read your concern and help you solved it.
I tried but I couldn’t because I am a newbie. But I posted on their thread. Thank you anyway for trying to help.
For the newbie posting same issue as me, to be honest I was surprised to read about it and I do not know what to think about it.
It is really that unusual that it would really be lasting up for several or couple of days on asking out such withdrawal considering we are talking about 20k on here but just like the rest been saying that there's nothing we can do but to wait up on what they had instructed.Have you ever get some message about on such delay if ever you had asked them out again? 3 days now and if you arent getting any response
then it is really that unusual or something that i cant really be able to be relaxed on this situation.
Somehow Duelbits does have that good reputation on this forum on which it would really be just that make yourself that be assured that you would be getting that withdrawal unless
if you havent done something wrong and those are legit wins because there are really moments that platforms would really be flagging some transactions if they
have detected something.