Quote from: wwzsocki on July 23, 2023, 11:33:35 PM

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Quote from: holydarkness on July 22, 2023, 04:38:39 PM

...my epic failure [LOL] of confusing CEG and GC on OP's latest confirmation prior to him reaching the master licensor, which cost him roughly one month of his time [I once again apologize for this overlook, OP]...

You tried to help and mistakes happen, in my opinion you did great job here, I have read some of your comments and gambling board is lucky to have you around, keep supporting, there are no errors only if you do nothing

Thank you for your kind words, I really appreciate it.

Quote from: Stakemeharder on Today at 02:32:45 AM

Oof well I guess I made the big mistake of assuming there was only one 'Licensor' in Curacao and that CEG was the same as CG... I don't want to place any blame on you -Holy Darkness- it was my mistake and should have done my research. I should not have to rely on you for this and I will bear responsibility.

Today I will go to CG to file the complaint. Also will create a flag for Rollbit's main account. This was discussed previously and wasn't sure if I had to take down the initial flag on Razer's account or not to make sure I follow the rules properly.

Thanks all and will keep everyone updated here.

Edit: I went to https://www.gaming-curacao.com/ but there is no place to file a complaint from what I can see? I will assume I have to use the email that Razer sent over to full explain my case. Any suggestions from their site on how to file a complaint? Really basic site with not much to go off of.

A bit OOT, just for added info, there are four master license holders authorized by Curacao gambling authority and there will be only those four as the authority will not issue another master license [far as I know], and those four license holders may issue "sub-license" for platforms like Rollbit to authenticate and legalize themselves. Those four master licensor are Antillephone, Curacao Interactive, CEG, and GC.

I think the best bet right now --pun intended-- is to contact through complaints@gaming-curacao.com as instructed by Razer and see if they'll give a follow up steps for disputes or if the email bounce or anything. But I think it'll be most likely their means of communication for disputes and the likes.