There are plenty of softwares on the market for each and every technical need of online casino operators. With a certain percentage of profits given to these softwares, an operator can quickly set up a brand new casino. They just need to design a new interface and that's it. Everything else can be rent from someone for a fee. Even the customer support can be outsourced and provided by a 3rd party, and if they don't mind, there are companies providing withdrawal reviews as well.
Player data security is obviously nonexistent in such a circumstance. A player will have its data accessed by only 5+ parties. By using these 3rd party systems, there are a type of operators who constantly make new casinos, take some players' fund and exit scam. Each time a scam exists, a "new" crypto casino will be launched with a new name and the same core team. (I am not hinting Betnomi is of such a case. Just wanted to provide some industry insights as an insider)
I got it now. Yes, I am familiar with it. In fact some of these providers recommend these kind of turnkey CMS where a gambling owner have no control of their customer data, payment information, even customer service section too. Data center and database both are in control of third party. I don't know which casinos and sportbook are using it, it's hard to tell from outside but those who are doing it to save money and hardship they are eventually giving a false sense of data security.
I processed KYC in May and June. Endlessly sending various documents and endlessly waiting for approval. In the end, they approved the address, but not the source of income. I went on vacation at the beginning of July and planned to continue the fight. But after returning, I noticed that the site was not working. To answer your questions: my last contact with them was 23/june/2023
Create a scam accusation against them if want to.