Quote from: duelbits on July 25, 2023, 06:46:22 PM

Hi,

I sincerely apologize for the inconvenience caused.

After discussing the matter with my team, we have identified the issue and taken steps to rectify it.

We promptly contacted the provider we work with, Softswiss, to ensure the legitimacy of the bets placed. This verification usually takes between 1 and 24 hours. Unfortunately, in this instance, our reattempt to process your withdrawal failed unnoticed by all parties involved, including myself.

To make up for the significant delay you have experienced, I have instructed my team to credit your account with a $1000 bonus as a gesture of apology.

Rest assured, we are committed to preventing such incidents in the future.

Our support team has already reached out to you via live chat to confirm the validity of your address. Once you respond and confirm, we will promptly process your withdrawal.

Once again, I deeply apologize for the inconvenience caused and appreciate your understanding.

Best regards,

I can confirm everything said here. I am honestly stunned for the 1000 dollars (that I just withdrew successfully!!!!). I played a 1% house edge game with about 15000 dollars bets and I get 1000 dollars lol.

I am very satisfied with the result. Thank you Duelbits and thank you for the customer agent who said no need to contact support, without whom I wouldn’t have gotten 1000 dollars:)