Quote from: ninjapug on April 17, 2014, 02:27:17 PM

I was verified about 2 months ago and recently got a support message asking me to do it all over again. I did not even request any withdrawal. I have already transferred USD $11 000 previously.
But this time round they rejected it. Below is their reply. I have submitted 600 DPI documents to them, they still rejected it unless they only want 300 DPI.
I am really disappointed and feel cheated by BITSTAMP. Anybody experienced the same case of re-verification? Please give me advice.

We regret to inform you that your verification request has been denied.

Reason:
ID document does not meet our verification standards - we are unable to determine the validity of the submitted ID document.

Please submit a high quality (300dpi) color image of your other valid ID document where all the required information is clearly visible. Please submit an image of your international passport (double page).

Please resubmit your documents as described on our verification page: https://www.bitstamp.net/account/verify/

If you have any questions regarding Bitstamp exchange service please read our FAQ or use our support form (https://www.bitstamp.net/support/). Our support staff will be more than happy to assist you.

A lot of us Bitstamp clients have had this over the past 2 months - They're a great company in my opinion and take extra measures for KYC, especially for high volume traders. Just make sure you follow the verification instructions to the tee. Incidentally what verification documents did you upload (passport, drivers license?) and did send you a KYC Questionnaire to complete?