So an update just occurred. A man has contacted me on Kaspa Discord - the CEO of coinpal.io
He made an investigation for me locally (in Hong Kong) with the information provided in this thread. He was able to help them locate the payment and my order has been changed from "on hold" to "waiting for delivery".
I will post future updates here on that process.
Best,
Dave.
That's good to know. That means they have your payment now, so that is why they put it waiting for delivery, it's not yet over until they deliver what you ordered, what matters is they confirm that they have your payment so they have to deliver.
I'm sure you can track your order so you'll know it's coming, there are a lot of other complaints I wonder if they already addressed it or if they have a chance to get what the others have ordered, let's see their action in you case in the coming days.