So an update just occurred. A man has contacted me on Kaspa Discord - the CEO of coinpal.io
He made an investigation for me locally (in Hong Kong) with the information provided in this thread. He was able to help them locate the payment and my order has been changed from "on hold" to "waiting for delivery".
I've never heard of coinpal.io but quick search indicates they're iceriver's payment processor for cryptos. Glad that your case has moved forward. Goes to show that taking things on public does work in some cases.
That is really weird. I mean, how did that guy even find your Discord if you haven't posted it anywhere on this forum as far as I can see.
Another possibility is OP posted about this thread on the discord server and got noticed.
Still, it might be wise not to celebrate too soon until those miners are actually in your hands.
That's true plus OP has to confirm the miner's promised claims as well. It's from a new company that had some promising claims so lots of people were on the fence. The videos going around probably helped a lot of people hit the checkout button.